Remote Vending for Customer Service
Customer service is critical for vending businesses. Good or excellent customer service will impress customers and make them purchase more from the vending machine, while bad customer service will hurt the sales and can potentially result in the revoke of the site.
The No. 1 complaint from buyers is "mechanic problem" - it's either coin jam, notes got stuck, or the product does not vend etc. When this kind of problem happens, a frustrated customer would call the operator about it, and expect operators to solve the problem instantly. However, in most cases, operators would not be able to help on the spot, or at least not as fast as the customer wants - the nearest driver may be miles away, or probably every filler are busy right now, and no one else is available to drop by. The consumer may have to wait for the next available slot when operators are nearby, it may be next week or even next month.
When a customer's problem is not solved fast, and it happens frequently, complaints will spread fast among other buyers, especially in typical private or semi-private environments. Customers are more and more hesitated to purchase from the vending machine, and they are less willing to report problems. Eventually, this will hurt sales and operators.
To fix this problem and help operators to provide better customer service to clients, Vending on Track is announcing the general availability of "Remote Vending". With "Remote Vending" enabled, when a customer calls operator about a failed vend, operators can follow these simple steps to get customers the product they deserve,
make sure customer is at the front of vending machine
lock the vending machine for remote vending on mobile
let the customer make the selection again on the vending machine (a different selection)
approve the selection
customer got the product
Vending on Track VMS makes remote vending and customer service very easy.
At Vending on Track, we help you, the operators, to become more successful in the vending industry.